Success Management

You might be looking for more ways to monetize your video content, create a branded streaming app, or be the first to provide fans with near-live highlights or customized live streams. We work with you to define your needs.

Once your need has been defined and we agree that we could work together, we’ll walk you through our tools step-by-step so you can get a feel for how they’ll address your specific use case.

When you decide to work with Backlight, you’ll be assigned a dedicated onboarding representative who will introduce you to the full scope and capabilities of our Zype and Wildmoka product lines. Onboarding can include:

• Setting up stream or VOD ingestion, transcoding parameters, and publishing destinations
• Integrating your existing tech stack, including your CMS or CDN
• Defining user profiles and access permissions
• Setting up an asset gallery, creating dynamic playlists or distribution templates to help automate workflows
• Scheduling a training session and follow-ups with your team 
  
  

We want to make sure that you entire team feels empowered to do their job at every moment; that's why, with our day-to-day support, you get:

• A dedicated Customer Success Manager who accompanies you throughout your project. They are your go-to person for ongoing training, questions, and custom feature requests
• Regular business reviews with your CSM to present you with KPIs and advice for optimal use of the platform
• Access to resources like self-service web support and weekday email support with options to upgrade support packages if desired for greater access to our support team